D'Lush Extensions is US based. We are established as a hair extension & lash collection company. Our extensions can be used to add length, volume, color, or texture to provide your clients with the look they desire. Our goal is to continue to meet expectations by providing 100% VIRGIN hair at an affordable price. We strive to enhance beauty and meet customers needs!
Frequently asked questions
Shipping & Return Policy:
How long is processing, shipping, and handling?
Processing takes 5-7 Business days for your order to be processed and shipped out. Processing occurs Monday-Friday. (If you ordered on Friday after 3pm your order will be processed on the next business day which is Monday)
When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 3-4 business days. Please Track Your Package at www.USPS.com or https://www.dhl.com/en/express/tracking.html. Your Tracking Number will come to your email. Packages are required a signature upon delivery
All Packages Delivery is with USPS or DHL. Business days are Monday-Friday
We are not responsible for lost or stolen packages, in the case that packages or lost or stolen please contact your delivery carrier to file a claim first, we will assist with any information that they may need. Tracking numbers are provided via email so please monitor your packages to prevent any issues.
Can I make changes to my order?
To ensure a quick delivery all orders are processed daily. So orders cannot to be altered or changed once your payment is complete.
May I return or exchange my order?
We are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order. Unfortunately, at this time we do not accept any returns or exchanges.